This policy sets out the subscriber's rights to withdraw from the contract, obtain a refund, and change plans on the Wakeed platform. It is drafted to comply with the E-Commerce Law and its Implementing Regulations of the Kingdom of Saudi Arabia. Provider: World of Automation and Kinetics Company — Commercial Registration 7054733717, VAT 314887719700003, Jeddah.
1) Seven-day right of withdrawal
The subscriber may withdraw from the contract within the seven days following the date of contracting the subscription, without giving reasons, provided they have not used the service or obtained a benefit from it. The amount is refunded in full in this case.
We do not charge the subscriber any costs or administrative fees for rescission within this period, waiving what the law otherwise permits us to charge.
Because Wakeed offers a full-featured 8-day free trial before subscribing, the withdrawal period runs from the date of the paid contract, not from the start of the trial.
2) Refund for non-conformity or defect
If the service does not conform to the advertised specifications, or cannot be operated for a reason attributable to us, the subscriber is entitled to a refund even after use and after the withdrawal period has lapsed, proportionate to the period during which the service could not be used. This right is not waived by any term of this policy.
3) Automatic renewal
- We notify the subscriber at least 7 days before the automatic renewal date, at their registered email.
- Automatic renewal can be turned off at any time from account settings or by contacting us; it takes effect from the following cycle.
- If the subscription renews and the account has not been used after renewal, the renewal amount is refunded in full if requested within 7 days of the renewal date.
4) Special cases
- Duplicate charges caused by a technical error — refunded in full.
- Payment made in error for an unintended plan — refunded, or transferred to the correct plan at the subscriber's choice.
- An amount charged after automatic renewal was turned off — refunded in full.
5) What is not refundable
Based on the exceptions set out in the E-Commerce Law, refunds do not cover the following — unless there is a defect or non-conformity:
- The period during which the service was actually used after the withdrawal period lapsed.
- Custom development or integration work carried out at the subscriber's request.
- Fees paid to third parties on the subscriber's behalf once actually supplied.
A subscription is not excluded from the right to a refund merely because it was part of a promotional offer or purchased at a discounted price.
6) How to submit a request
Send the request to [email protected] including: full name, the email registered on the account, the invoice or transaction number, and the reason for the request.
- A reference number is issued and an acknowledgement is sent within a maximum of 24 hours.
- The request is decided and the subscriber informed of the outcome within a maximum of 5 business days.
7) Refund timeframe and method
The amount is refunded through the same method used for payment, with no fees deducted by us.
- We submit the refund to the financial institution within a maximum of 3 business days from approval.
- mada card: credited once the request is submitted and the bank completes its procedures.
- Credit cards: up to 14 business days maximum, subject to the issuing bank's procedures.
- Bank transfer: within a maximum of 10 business days from approval.
8) Exchange — changing your plan
Our services do not include physical products to be exchanged; the equivalent here is changing the plan:
- Upgrading to a higher plan: takes effect immediately, with the difference prorated over the remaining period.
- Downgrading to a lower plan: takes effect at the start of the next billing cycle, with no loss of data.
- No fees are charged for changing a plan.
9) Objection and escalation
If the subscriber is not satisfied with the outcome, they may escalate under the "Complaints Policy" published on the website, quoting the reference number.
In all cases, the subscriber retains the right to file a report with the Ministry of Commerce through its official channels (unified number 1900 — mc.gov.sa).
10) General provisions
This policy does not prejudice any right granted to the consumer by the E-Commerce Law and its Implementing Regulations or any other law in force in the Kingdom of Saudi Arabia; in the event of conflict, the provisions of the law prevail.
This policy is governed by the laws of the Kingdom of Saudi Arabia, and the competent judicial authorities therein have jurisdiction.
This policy may be updated. Amendments do not apply retroactively to existing subscriptions unless they are in the subscriber's favour.
Last updated: August 24, 2026