At Wakeed, we strive to ensure our customers' complete satisfaction with the services we provide. This Refund Policy outlines the conditions under which refunds may be issued.
1) Subscription Refunds
You may request a refund within 7 days of the date of the first purchase, only if the service has not been actively used. After this period, no refunds will be issued.
2) Renewal Refunds
Amounts for automatically renewed subscriptions may be refunded if the request is submitted within 3 days after the renewal and the account has not been used after the renewal.
3) Special Cases
- Duplicate payments resulting from system errors.
- Accidental payment for a plan that was not intended.
Please contact the support team with proof of payment attached.
4) How to Request a Refund
To submit a request, please contact us at: [email protected] and include:
- Full name
- Account email address
- Payment receipt or transaction number
- Reason for the refund request
Our team will respond within 5 business days.
5) Non-Refundable Items
- Partial months or unused portions of a subscription.
- Add-on services or custom integrations.
- Promotional or discounted plans.
6) Changes to This Policy
Wakeed reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with an updated revision date.
7) Contact Us
For any inquiries, please contact us at: [email protected]